Privacy Policy

INFORMATION COMPLIANCE — POPIA | PAIA: Download full PAIA Manual

The Aleng Holding Company is deeply committed to upholding the highest standards of privacy and data protection, both in compliance with international laws and regulations, and in the dedicated adherence to the principles and stringent safeguards of the General Data Protection Regulation (GDPR), ISO standards, and relevant international legislation.

This commitment extends across the diverse privacy landscapes of international jurisdictions, including the specific regulations in the Republic of South Africa. Here, the Protection of Personal Information Act, 2013 (“POPI”), which became fully effective in July 2021, mandates our adherence to specific responsibilities and duties in the processing of personal information of our clients, suppliers, partners, and staff. We embrace these obligations with the utmost seriousness, ensuring the same or a higher standard of privacy when managing international data.

We have implemented robust measures to ensure its protection and confidentiality. This document serves both as our comprehensive privacy policy and as a formal notification to you, the data subject, as stipulated by section 18 of POPI. It meticulously details the nature of personal information we collect, the reasons for its collection, our methods of utilization, and the rigorous security protocols we employ to safeguard your data

When we talk about “processing,” we mean how we collect, use, store, share, update, or handle your personal information. Generally, we’ll only process your personal information when it’s necessary to provide a service, offer a product, or complete a transaction. As such, we may combine your personal information and use it for the purposes outlined in this Privacy Policy.

In this document, any reference to “we,” “us,” or “our” pertains to Aleng Holding Company (Aleng), 15 Alphen Square South, Cnr 16th and George Roads, Randjespark Ext 67, Midrand, Gauteng 1685, South Africa.

By using our services, goods, and/or products, you agree to our processing of your personal information as described in this Privacy Policy. We may also update this Privacy Policy as required by law or changes in our business practices. As such, the version of the Privacy Policy displayed on our website at the time of your interaction with us will apply.

What is personal information?

Personal information refers to any information that identifies you or is related to you in a specific way. This includes, but is not limited to, the following details about you: Age, Biometric information, Disability, Email address, Gender, Identity number, Marital Status, Name, Nationality, Personal opinions, preferences, or views, Physical address or Telephone number. At Aleng we will collect and process the following personal information about you:

Name
Email
Cell Phone Number
Company Name
IP Addresses of Users
Digital Footprint (Location)
Device Analytics
Operating System
Browser Analytics

Is the supply of personal information voluntary or mandatory?

The provision of certain personal information is mandatory, meaning we are required by law to collect this information. Not sharing this information means we can’t meet our legal duties or business obligations with you which can inhibit our business practice. Therefore, we collect personal information as required under the laws of Republic of South Africa and as applicable for international standards.

In other cases, providing personal information is voluntary, but necessary for us to deliver products and services to you.

When will we process your personal information?

We will only process your personal information for lawful purposes related to our business under the following circumstances:

If you have given your consent;
If a legally authorized person, the law, or a court has provided consent;
If necessary to fulfil a contract, we have with you;
If required or permitted by law; or
If necessary to protect or pursue your, our, or a third party’s legitimate interest.

When and from where do we obtain personal information about you?

We may collect personal information about you from various sources:

Directly from your public records;
From publicly shared information;
Based on your interactions with our products, services, or website;
Through engagement or interaction with us via our social media accounts, support desks, emails, newsletters, telephone calls, and surveys;
From third parties with your consent; or
From other sources with your permission or as required by law.

If the law mandates it, we will seek your consent before obtaining personal information from third parties. Third parties may include our partners, your spouse, dependents, employers, attorneys, payment processors, insurers, law enforcement agencies, regulatory authorities, service providers, courts, and other relevant entities.

Reasons we need to process your personal information

We will use your personal information for various reasons, including:

Marketing/ Promotional
Creating user account
Testimonials
Customer feedback collection
Enforce T&C
Processing payment
Support
Administration info
Targeted advertising
Manage customer order
Site protection
User to user comments
Dispute resolution
Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

When, how, and with whom we share your personal information?

We will share your personal information under the following conditions:

With your consent;
to enforce your agreements with us, including this Privacy Policy;
to comply with applicable law, regulation, court order or other legal process;
to respond to claims that your use of the Service violates any third-party rights;
If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner; or
To protect or pursue legitimate interests.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Ad service
Sponsors
Marketing agencies
Legal entities
Analytics
Payment recovery services
Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

Under what circumstances will we transfer your information to other countries?

We transfer your personal information to other countries in the following situations:

When your information will be adequately protected under the recipient country’s laws or an agreement with the third party;
When transfer is necessary for a contract in your interest;
With your consent;
When obtaining consent is not reasonably practical, but transfer is in your interest;
If you give us an email address that’s hosted outside South Africa;
To administer certain services, for example, cloud services; or
For all other purposes set out in this privacy policy.

We’ll make sure any country, company, or person that we pass your personal information to agrees to treat your information with the same level of protection as we do.

How long do we keep your personal information?

We retain your personal information as long as necessary under various circumstances:

As required by law;
As dictated by contracts
With your consent;
To fulfil the purposes outlined in this Privacy Policy;
For statistical or research purposes;
For code of conduct compliance; or
For lawful business purposes.

We may retain your information even after the termination of our relationship, if required by applicable laws We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your right to request access to your personal information

You have the right to know what personal information we hold about you, including:

Confirmation that we possess your personal information;
A copy or description of the record containing your personal information; or
Identification or categories of third parties who accessed your personal information.

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, or withdraw any consent you provided to us to process your data.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

If you want to receive a copy of yours or other personal information, for global request please email us at marketing@alengee.com and for South African requests please complete the Request Form in our PAIA Manual. We will address access requests within a reasonable timeframe and where applicable may charge a reasonable fee for copies or descriptions of records or information about third parties. You will be informed of any applicable fees before we process your request.

If you believe there has been a violation of your personal information protection rights, you have the right to file a complaint with us at marketing@alengee.com or with the South African Information Regulator. We will address your complaint to the best of our ability.

Our cookie policy

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone. By using our websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics. To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Use of Tracking Technologies and Google Analytics

We utilize various tracking technologies, including Google Analytics, to monitor and analyze website traffic and user behaviour. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. These tools assist us in understanding how visitors engage with our website, enabling us to improve site performance and user experience. Additionally, our site features outbound links to previous articles and other relevant content that may track engagement for analytic purposes.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We employ appropriate and reasonable technical and organizational measures to safeguard your personal information in accordance with industry best practices.

For security and analytic purposes, we log the following data in our database:

IP Address
Location
Device Information
Operating System
Browser Type

This information helps us protect our site from potential threats, manage spam, and ensure the overall security of our users.

Third Party Links & Use of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Use of Marketing Agencies

We work with third-party marketing agencies that assist us in monitoring the website for potential threats, such as security attacks and spam. These agencies may access specific user information, such as IP addresses and site interaction data, to help ensure the security and integrity of our website.

Newsletter Opt-In and Unsubscribe

If you choose to subscribe to our newsletter, we will collect your email address and any other information you provide for the purpose of sending you periodic updates and promotional content. You may opt out of receiving newsletters at any time by following the unsubscribe instructions provided in each email or contacting us directly.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at marketing@alengee.com.

Information Regulator contact details (South Africa)

If you reside in South Africa and wish to raise a complaint with the relevant statutory authority you may contact the Information Regulator:

Postal address: PO Box 31533, Braamfontein, Johannesburg, 2017
Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Telephone number: (010) 023 5200
Email address: enquiries@inforegulator.org.za
Website: https://justice.gov.za/inforeg/

Data Protection Officer / Information Officer (Global)

Business Address: 15 Alphen Square South, Cnr 16th and George Roads, Randjespark, Ext 67, Midrand
Contact Number: 011 805 0391
Email Address: marketing@alengee.com

View Registration Certificate

For any inquiries regarding this letter or the processing of your personal information, please contact our Data Protection Officer / Information Officer. We will address your concerns in accordance with applicable law: